Frequently Asked Questions

FAQ'S (Consumer App)

After signing in using your phone number, you can browse the products available. You will find the products in appropriate categories. You’ll also be able to find the products using ‘search’ function.  

At the time of selecting the product and adding to cart, you can modify the quantity. You can also modify the quantity at the ‘cart details’ page.

Press, ‘’cart’ button on the bottom right corner of your screen and you can see your items that you are about to order.

Press, ‘’cart’ button on the bottom right corner of your screen and you can see your items that you are about to order.

Press, ‘’cart’ button on the bottom right corner of your screen and you can see your items that you are about to order.

Press, ‘’cart’ button on the bottom right corner of your screen and you can see your items that you are about to order.

Press, ‘’cart’ button on the bottom right corner of your screen and you can see your items that you are about to order.

Press, ‘’cart’ button on the bottom right corner of your screen and you can see your items that you are about to order.

Press, ‘’cart’ button on the bottom right corner of your screen and you can see your items that you are about to order.

Click on ‘offers’ button at the bottom of the screen and you can add the product from ‘offers’. It can be checked out by you.

Go to ‘my account’ tab. You can see your order history by clicking ‘my orders’ tab

Customer will get notifications on change of order status. If the order status changes to – ‘accepted’ / ‘rejected’ or the delivery boy has started for delivery, the customer is notified through notifications.

Once ordered, you can’t change or cancel your order. 

You can call the store and based on mutual discussion and agreement, you can return the same. There may or may not be a return pick-up.

You can place order by clicking ‘checkout’ button. You can select either ‘cash on delivery’ option or ‘online payment’ option.

FAQ'S (Merchant app)

At the time of your subscription, you will be given your user credentials. You will login at the url: https://merchant.getpy.biz

When you login, by default, you’ll be at ‘orders’ page; you can see your new orders by going to ‘New Orders’ tab. You can also see your in-progress orders, completed orders, today’s orders. 

If the ordered item is not in stock, then you can –

  • Go to the ‘details’ tab and you can reject the order if you wish to do so. And the customer will get the notification.
  • The other choice that you have is to call the customer and ask him for substitute products available in store.
  • Click on ‘products’ menu
  • Click on ‘add’ products
  • Give ‘product name’ with quantity, ‘Product id (Barcode)’, Choose ‘categories’ and ‘subcategories’, select ‘availability’ if you have stock of that product, provide ‘regular price’, ‘discount(not mandatory)’, ‘selling price’, provide ‘brand name’
  • Click on ‘description’
  • Click on ‘choose file’
  • Select ‘product image’ from your local system
  • Click on mobile at the bottom
  • Press ‘save’ button

Yes, you can add product category by following those steps –

  • Click on ‘product’ menu
  • Click on ‘add’ category
  • Choose category
  • Provide name for the category
  • Choose image from your local computer by clicking choose file
  • Tick mark mobile
  • Press on ‘save’ button

FAQ'S (Delivery App)

·         Click on ‘staff’ menu in merchant web app.

·         Click ‘Add staff’

·         Provide their name, phone number and address (not mandatory)

·         Select the ‘access’ (if this staff is joining as a delivery boy, click on ‘delivery boy’ under select access)

 

·         Click on ‘save’ button

 Click on ‘staff’ menu

·         Click the ‘update’ button of that particular staff

·         Press ‘delete’ button at the bottom of the pop up window

·         Click ‘yes’

 

 

Please send any questions to contactus@getpy.biz and we’ll get back in touch with you.

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